Privacy and T&Cs | Ravenfest

Perida Events Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
How to complain

Contact details

Email: info.ravenfest@gmail.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

Names and contact details
Date of birth
Purchase or account history

We collect or use the following personal information for dealing with queries, complaints or claims:

Names and contact details
Purchase or service history
Video recordings of public areas
Audio recordings of public areas

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.•Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.If you make a request, we must respond to you without undue delay and in any event within one month.To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data to provide services and goods are:

Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

Our legitimate interests are:

We collect personal information for the purpose of event registration, communication, and ensuring smooth organisation of the event. This includes contacting attendees for event-related updates, managing logistics, and fulfilling any necessary requirements to ensure their participation. The benefits of collecting this data include providing attendees with relevant information, ensuring their safety and comfort during the event, and meeting our operational needs. We ensure that we handle all personal data with the utmost care to protect attendees\' privacy and rights.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Our legitimate interests are:

We collect and use personal information to address queries, complaints, or claims related to the event. This is necessary to ensure that any issues are resolved effectively, and the attendee’s concerns are addressed in a timely manner. This benefits both the attendee and our organisation by maintaining a high standard of service and ensuring that any problems are handled appropriately. We ensure that all personal data is processed with care to respect attendees’ privacy and rights.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from

Directly from you

How long we keep information

We will retain personal information for as long as necessary to fulfil the purposes outlined in this privacy policy, such as managing event participation and addressing any queries or complaints related to the event. Typically, personal data will be stored for the duration of the event and for a period of 2 years after the event to handle any post-event issues, complaints, or claims. After this period, we will securely delete or anonymize the personal data, unless there are legal obligations that require us to retain the information for a longer period (e.g., tax, legal, or regulatory requirements).

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

April 2025

Perida Events Terms & Conditions

1. Introduction

These Terms and Conditions govern your participation in Ravenfest (the “Event”), organised by Perida Events, and your use of the Ravenfest website (the “Website”). By accessing or registering for the Event or using the Website, you agree to comply with these Terms and Conditions.

2. Registration and Payment

Registration for the Event is required to participate. All details provided during registration must be accurate and complete.
Payment for the Event (if applicable) must be made in full at the time of registration. A confirmed registration email will be sent upon successful payment.
If you do not complete payment or your payment is declined, your registration will be cancelled.

3. Website Use

By accessing the Website, you agree to use it solely for lawful purposes and in accordance with these Terms and Conditions.
You agree not to engage in any activity that disrupts or interferes with the functionality of the Website or its services.

4. Event Schedule and Changes

The Event will take place on 15th and 16th November 2025 at the Worthing Leisure centre, Shaftesbury Ave, Goring-by-Sea, Worthing BN12 4ET.
We reserve the right to change the Event schedule, location, or format at any time. In the event of significant changes, registered participants will be notified in advance.

5. Refunds and Cancellations

If you need to cancel your participation, please notify us as soon as possible. Refunds (if applicable) will be issued according to our refund policy:
- 100% refund if cancelled 60 days or more before the event.
- 50% refund if cancelled up to 60 days before the event.
- No refund will be issued if cancelled 15 days or fewer before the event.
We reserve the right to cancel the Event if necessary (e.g., unforeseen circumstances such as weather, government restrictions, etc.). If the Event is cancelled, a full refund will be provided to all registered participants.

6. Code of Conduct

Participants agree to behave respectfully towards all other attendees, staff, and volunteers at the Event. We reserve the right to remove anyone who engages in disruptive, inappropriate, or harmful behaviour without refund.

7. Health and Safety

Participants must comply with all health and safety guidelines and regulations in place during the Event, including COVID-19 protocols if applicable.
If you have any medical conditions that might affect your participation, please notify us in advance.

8. Liability and Insurance

By attending the Event, you acknowledge and accept that you are responsible for your own safety and well-being during the Event.
We will not be liable for any personal injury, loss, or damage to personal property unless caused by our negligence.
You are encouraged to have your own personal insurance for the duration of the Event, if required.

9. Data Protection

We collect and process your personal data in accordance with our Privacy Policy. Your data will be used for registration, communication, and logistical purposes related to the Event. For more details, please refer to our Privacy Policy

10. Photography and Recording

The Event may be recorded, photographed, or filmed for promotional purposes.
By attending, you grant us permission to use your likeness and image for future marketing materials related to the Event.
If you do not wish to be recorded, please inform us in advance, and we will make reasonable efforts to accommodate your preferences.

11. Intellectual Property

All materials provided during the Event, including but not limited to presentations, handouts, and content created by speakers or organisers, are the intellectual property of the respective creators and cannot be reproduced without permission.
Content provided on the Website, including text, images, logos, and videos, is the property of Perida Events or its licensors and is protected by intellectual property laws.

12. Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms and Conditions due to events beyond our control, including but not limited to natural disasters, strikes, pandemics, or government restrictions.

13. Website Content

We do our best to ensure that the content on the Website is accurate and up-to-date, but we make no representations or warranties about the accuracy or completeness of the content. We reserve the right to make changes to the Website at any time.
The Website may contain links to third-party sites. We are not responsible for the content or practices of these external sites and encourage you to review their terms and conditions and privacy policies.

14. Amendments

We reserve the right to update or amend these Terms and Conditions at any time. Participants and website users will be notified of any significant changes. It is your responsibility to regularly review these Terms and Conditions for any updates.

15. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts in that jurisdiction.

Perida Events
info.ravenfest@gmail.com
www.ravenfest.co.uk

Perida Events Customer Privacy Notice

Perida Events Terms & Conditions

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